Refund Policy

Last updated: June 2026

This Refund Policy applies to consultation services booked through Astrym at astrym.top.

1. Consultation Fee

Each one-hour retirement lifestyle consultation costs €10. This fee covers a personal session by phone or video call.

2. Before Payment

If you submit a booking request but decide not to proceed before payment is made, no charge applies. Simply let us know when we contact you to confirm, or email [email protected].

3. Cancellation by You

• 24+ hours before the session: Full refund of any payment made, or free rescheduling to a new date and time.
• Less than 24 hours before the session: No refund, but rescheduling may be offered at our discretion subject to availability.
• No-show: If you do not attend the confirmed session and did not cancel in advance, the full fee is retained and no refund is issued.

4. Cancellation by Us

If we need to cancel or reschedule your consultation due to unforeseen circumstances, we will offer a new appointment time or provide a full refund of any payment received.

5. EU Consumer Rights

Under the EU Consumer Rights Directive, you generally have a 14-day right of withdrawal for distance contracts. However, this right may not apply once the consultation service has been fully performed with your prior express consent and acknowledgement that you lose the withdrawal right once the service is complete. If the service has not yet been delivered, contact us within 14 days of payment for a refund.

6. How to Request a Refund

Email [email protected] with your name, phone number, and booking date. Refunds are processed within 14 business days to the original payment method.

7. Contact

Astrym, 71 Lower Baggot Street, Dublin 2, D02 P593, Ireland
Phone: +353 1 539 4821